Telephone Sales


Please contact us

AIMS

  • To give participants the confidence to be effective customer facing staff
  • To help you enjoy the job you do because you have confidence in your own skills and abilities
  • To ensure your business maximises its sales through effective selling and customer care techniques
OBJECTIVES
  • At the end of the course delegates will be able to:
  • Be able to communicate effectively with customers over the telephone
  • Be able to communicate effectively with customers
  • Be able to listen effectively to customers
  • Be able to establish and maintain ongoing relationships with customers
  • Be able to negotiate a sale
  • Be able to handle complaints
  • Have a strategy for dealing with difficult customers
COURSE FEATURES
The course is practical and interactive with an emphasis on improving individual skills within a supportive and confidence building environment. Individual and group exercises enable participants to exchange ideas, build on existing strengths, try out new techniques and identify areas for further development.
CONTENT
  • Planning and structuring calls
  • Language and Voice
  • Listening skills
  • Communication skills
  • Asking questions
  • Negotiating a sale
  • Customer care: building the relationship
  • Handling complaints
  • Special challenges
All courses are also available on an in-house fixed price basis and can be customised to suit individual needs.
None

Contact Us

Telephone us on 01970 630077 for a free consultation or fill out our contact form

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