The training course is practical and interactive, with emphasis on creating a supportive customer service and care environment to build confidence. Individual and group exercises enable the participants to exchange customer service ideas, build on existing strengths, try out new techniques and identify areas for further development.
The customer service training course will give delegates the confidence to be effective customer facing staff. Subjects covered will include understanding the relationship from the customer's perspective, greeting customers face to face and on the telephone, listening and communicating effectively, establishing and maintaining ongoing relationships with customers, handling complaints and dealing with difficult customers.
Any upcoming dates for this course are listed below. All courses are also available on an in-house fixed price basis and can be customised to suit individual needs.