One of the most important aspects of Customer Service is dealing with difficult customers. Correctly handling a situation can prevent negative feelings and subsequent word of mouth giving the wrong impression of your business. Most members of staff are not equipped to deal with an angry or difficult customer but simple training can help them provide a better service and feel confident to deal with most situations.
This training course is practical and interactive, with emphasis on creating a supportive customer service and care environment to build confidence. This customer service training course will give delegates the confidence to be effective customer facing staff. Subjects covered will include understanding the relationship from the customer's perspective, listening and communicating effectively, handling complaints and dealing with difficult customers.